FAQ (Frequently Asked Questions)
How long does international shipping take?
Please refer to shipping information charts listed below. Shipping/delivery time may differ depending on your region.
How do I track my order?
The fastest and most accurate tracking information is available in the Shop app. Download Shop and get order details, real-time delivery notifications, and a live map view of all your online orders.
The Shop app can be used to track this order, and all other orders you place online.
Where is my order?
If you have further questions about the shipping progress of your order, please, send us an email at support@c-in2.com
Is my order lost?
If you have not received your order within 45 days of the ship date, please, send us an email at support@c-in2.com. You must file a lost claim within 90 days of the ship date. C-IN2 cannot refund, replace or offer store credit after this time.
Address error
Please ensure that you verify your address before submitting your contact details on our contact information page.
In case you've provided an incorrect address, changed your address, or need to modify the size/color/style of a product after receiving your shipping confirmation, we may not be able to assist you or provide a refund.
Please inform us immediately if you come across any errors or mistakes, so that we can contact the warehouse on your behalf.
Marked as delivered
If the domestic postal service in your country (such as USPS, Correos de México, Canada Post, etc.) has marked an item as delivered to the correct address you provided during the ordering process, but you have not received it, you must contact your local post office and provide a formal affidavit of a lost, stolen, or undelivered package.
Once we receive this documentation, we will make every effort to send a replacement order to you.
However, please note that this decision is at the discretion of C-IN2, and in this specific situation, we are unable to issue a refund, only a replacement.
If you require assistance, please contact us as soon as possible at support@c-in2.com. Each case is unique, so please provide all relevant details when contacting us.
Updated as of September 20, 2024
Please Note:
If your package is returned to us because it was unclaimed, undeliverable, rejected, or refused, then we will refund you for the order minus the original shipping fee and a 10% restocking fee.
C-IN2 reserves the right to cancel your order.
If you have any questions about your order, leave us a message or send us an email at support@c-in2.com.
Thank you,
C-IN2 Team
Canada
|
Shipping Method |
Carrier Methods |
Description |
Price |
|
International Standard |
|
Delivery to addresses outside of the United States within 60 business days, but usually in 1-2 weeks. Limited tracking numbers are available with this service. Also commonly known as "air mail." The parcel is tendered to you by your country's postal service. You may be charged brokerage fees by your country's postal service. You may be charged duties and taxes by your country's government. |
suspended |
|
International Economy |
|
Delivery to addresses outside of the United States within 7-14 business days. Includes a tracking number. The parcel is tendered to you by FedEx or a contracting private carrier. You may be charged brokerage fees by FedEx. You may be charged duties and taxes by your country's government. |
$49.95 |
|
Zonos Shipping Rates (Rates provided by app) |
|
We now offer Delivered Duty Paid (DDP) for our customers who are shipping to Canada. Customs and brokerage fees, duties and VAT are included in the shipping fees. Please, contact customer support (support@c-in2.com) for more information. |
Prices quoted by Zonos. |
Chile
|
Shipping Method |
Carrier Methods |
Description |
Price |
|
International Economy |
|
Delivery to addresses outside of the United States within 7-14 business days. Includes a tracking number. The parcel is tendered to you by FedEx or a contracting private carrier. You may be charged brokerage fees by FedEx. You may be charged duties and taxes by your country's government. |
$59.95 |
Czechia
|
Shipping Method |
Carrier Methods |
Description |
Price |
|
International Standard Plus |
|
Delivery to addresses outside of the United States, usually within 14 business days. Includes a tracking number. The parcel is tendered to you by your country's postal service. You may be charged brokerage fees by your country's postal service. You may be charged duties and taxes by your country's government. |
$39.95 |
United Kingdom
|
Shipping Method |
Carrier Methods |
Description |
Price |
|
Zonos Shipping Rates (Rates provided by app) |
|
We now offer Delivered Duty Paid (DDP) for our customers who are shipping to the United Kingdom. Customs and brokerage fees, duties and VAT are included in the shipping fees. Please, contact customer support (support@c-in2.com) for more information. |
Prices quoted by Zonos. |
Other International Destinations (Except for Canada, Chile, Czechia, and the UK)
|
Shipping Method |
Carrier Methods |
Description |
Price |
|
International Standard |
|
Delivery to addresses outside of the United States within 60 business days, but usually in 1-2 weeks. Limited tracking numbers are available with this service. Also commonly known as "air mail." The parcel is tendered to you by your country's postal service. You may be charged brokerage fees by your country's postal service. You may be charged duties and taxes by your country's government. |
$12.95 Not available for orders over $250. |
|
International Standard Plus |
|
Delivery to addresses outside of the United States, usually within 14 business days and up to 21 business days. Includes a tracking number. The parcel is tendered to you by your country's postal service. You may be charged brokerage fees by your country's postal service. You may be charged duties and taxes by your country's government. |
$29.95 Not available for orders over $400. |
|
International Economy (0oz–159.99oz) |
|
Delivery to addresses outside of the United States within 5-10 business days. Includes a tracking number. The parcel is tendered to you by FedEx or a contracting private carrier. You may be charged brokerage fees by FedEx. You may be charged duties and taxes by your country's government. |
$49.95 |
|
International Economy (160oz-309.99oz) |
|
Delivery to addresses outside of the United States within 5-10 business days. Includes a tracking number. The parcel is tendered to you by FedEx or a contracting private carrier. You may be charged brokerage fees by FedEx. You may be charged duties and taxes by your country's government. | $74.95 |
|
International Economy (310oz-459.99oz) |
|
Delivery to addresses outside of the United States within 5-10 business days. Includes a tracking number. The parcel is tendered to you by FedEx or a contracting private carrier. You may be charged brokerage fees by FedEx. You may be charged duties and taxes by your country's government. | $99.95 |
|
International Economy (460oz-609.99oz) |
|
Delivery to addresses outside of the United States within 5-10 business days. Includes a tracking number. The parcel is tendered to you by FedEx or a contracting private carrier. You may be charged brokerage fees by FedEx. You may be charged duties and taxes by your country's government. | $124.95 |
|
International Economy (610oz and up) |
|
Delivery to addresses outside of the United States within 5-10 business days. Includes a tracking number. The parcel is tendered to you by FedEx or a contracting private carrier. You may be charged brokerage fees by FedEx. You may be charged duties and taxes by your country's government. | $149.95 |
|
Zonos Shipping Rates (Rates provided by app) |
|
We now offer Delivered Duty Paid (DDP) for our customers who are shipping to Canada. Customs and brokerage fees, duties and VAT are included in the shipping fees. Please, contact customer support (support@c-in2.com) for more information. |
Prices quoted by Zonos. |
Customs And Brokerage fees, Duties, And Taxes:
Shipping to the United Kingdom
We now offer Delivered Duty Paid (DDP) for our customers who are shipping to the United Kingdom. Customs and brokerage fees, duties and VAT are included in the shipping fees. Please, contact customer support (support@c-in2.com) for more information.
Shipping to Canada
We now offer Delivered Duty Paid (DDP) option for our customers who are shipping to Canada. Customs and brokerage fees, duties and VAT are included in the shipping fees.
Or, you can select our standard shipping options. However, depending on the order amount, tax and duty might be due upon delivery. You can use this calculator provided by the Canadian government to estimate duty and taxes.
For all other International Shipping Locations
We now offer Delivered Duty Paid (DDP) option for our customers who are shipping to most International Regions. Customs and brokerage fees, duties and VAT are included in the shipping fees.
Or, you can select our standard shipping options. However, depending on the order amount, tax and duty might be due upon delivery.
Please contact your country's customs office to obtain an estimate of the duties and taxes, if any, you will have to pay.
We cannot and will not alter, falsify, or in any other way misrepresent or undervalue the declared value of an international shipment. The full amount of the purchased items will be noted on the customs declaration.
In addition to duties and taxes, you may have to pay an additional brokerage fee to either your country's postal system (if your order ships via our International Standard or International Standard Plus shipping methods) or to FedEx (if your order ships via our International Economy and International Priority shipping methods). This fee, which is not estimated nor collected by C-IN2 on your behalf, covers the carrier's cost of expediting the clearance of your shipment through your country's customs process. A typical brokerage fee averages USD 10.00 - 20.00. Check with your local postal office to estimate any brokerage fees, if any, you will have to pay.
If you do not pay duties, taxes, or brokerage fees, then in many cases the parcel will be destroyed by your country's customs office and not sent back to us. In such cases, we will not issue a refund. We can only issue refunds for parcels that are returned to us.
Track Your Order With Shop App
The fastest and most accurate tracking information is available on the Shop app. Download Shop and get order details, real-time delivery notifications, and a live map view of all your online orders.
The Shop app can be used to track this order, and all other orders you place online.
