Updated as of January 31, 2023

ShipTection FAQ:

We have partnered with Shiptection/Insureship to offer shipping protection for your orders. Please, email us at help@c-in2.com for any questions, or if you need help filing a claim for your lost, damaged or stolen order.

What is shipping protection?

Shipping protection covers against packages that are lost, damaged, or stolen in transit.

How do I file a claim?

You can file a claim directly with ShipTection’s insurance partner, InsureShip, here: File a Claim.

Email: claims@insureship.com  

Otherwise, send an email to support@c-in2.com  

Will I receive a replacement or reimbursement if my claim is approved?

You can select to receive a replacement or be reimbursed for your purchase.

What is covered under the shipping insurance policy?

You can read the full policy here: ShipTection Plus - Policy Coverage.

What are the filing time frames?

Time to File: 90 Days from Date of Shipment
Lost Shipments: Wait 20 Days Domestic; 30 Days International Shipment
Damaged Shipments: Can Be Filed Immediately

What is covered?

Shipping protection covers items that are lost, damaged, or stolen in transit.
You can read the full list of items that aren’t covered here: ShipTection Plus - Policy Coverage.

What documents do I need to submit?

Online Claim Form
Proof of Value (Sales/Purchase Invoice)
Recipient Statement of Non-Receipt or Damage
(If Applicable) Pictures of Damage, repair estimate, or salvage value.

Does shipping insurance work internationally?

Yes, shipping insurance works internationally excluding the following countries:
Afghanistan
Angola
Bolivia
Burma
Iran
Iraq
Congo
Ivory Coast
Lebanon
Liberia
Libya
Nigeria
North Korea
Paraguay
Somalia
Syria
Zimbabwe
Venezuela