Shipping Protection
ShipTection FAQ
We have partnered with Shiptection/Insureship to offer shipping protection for your orders. Please, email us at help@c-in2.com for any questions, or if you need help filing a claim for your lost, damaged or stolen order.
What is shipping protection?
Shipping protection covers against packages that are lost, damaged, or stolen in transit.
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How do I file a claim?
You can file a claim directly with ShipTection’s insurance partner, InsureShip, here: File a Claim.
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Will I receive a replacement or reimbursement if my claim is approved?
You can select to receive a replacement or be reimbursed for your purchase.
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What is covered under the shipping insurance policy?
You can read the full policy here: ShipTection Plus - Policy Coverage.
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What are the filing time frames?
Time to File: 90 Days from Date of Shipment
Lost Shipments: Wait 20 Days Domestic; 30 Days International Shipment
Damaged Shipments: Can Be Filed Immediately
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What is covered?
Shipping protection covers items that are lost, damaged, or stolen in transit.
You can read the full list of items that aren’t covered here: ShipTection Plus - Policy Coverage.
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What documents do I need to submit?
Online Claim Form
Proof of Value (Sales/Purchase Invoice)
Recipient Statement of Non-Receipt or Damage
(If Applicable) Pictures of Damage, repair estimate, or salvage value.
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Does shipping insurance work internationally?
Yes, shipping insurance works internationally excluding the following countries:Afghanistan
Angola
Bolivia
Burma
Iran
Iraq
Congo
Ivory Coast
Lebanon
Liberia
Libya
Nigeria
North Korea
Paraguay
Somalia
Syria
Zimbabwe
Venezuela